Service Level Agreement

Last updated: 2026-04-24

Uptime target

inite.rent targets 99.5% monthly uptime for Starter and Professional plans, and 99.9% for Business and Enterprise plans. Scheduled maintenance windows are communicated at least 24 hours in advance and excluded from uptime calculations.

Support response

• Starter: email support, 24-hour business response
• Professional: email + chat, 8-hour response
• Business: priority email + chat, 4-hour response
• Enterprise: dedicated account manager, 1-hour response on critical issues

Incident policy

Service disruptions longer than 15 minutes trigger a public status update and a post-incident report within 48 hours.